Frequently Asked Questions

SnowSkyn™ IPL Hair Removal

How does SnowSkyn™ IPL work?

SnowSkyn™ uses advanced IPL (Intense Pulsed Light) technology to gently disrupt hair growth at the root, triggering the follicle to enter a resting phase.

Over time, treated hair naturally sheds and regrows finer, softer, and slower — giving you long-lasting smoothness with consistent use.

What sets SnowSkyn™ apart is its built-in Ice-Wave cooling system. As each flash targets the follicle, the skin is instantly soothed by a cool sensation that minimizes discomfort. This cooling effect reduces the risk of redness or irritation, making treatments feel more like a calming glide than a typical hair removal session. 

Who should use SnowSkyn™ IPL?

SnowSkyn™ IPL is for anyone who wants to remove their body hair at the comfort of their home!

Is it safe?

Yes! IPL is a popular, well-researched option for safe and effective long-term hair removal. SnowSkyn™ has also been lab-tested for safe at-home use.

We also provide eye protection goggles (included in the package) so your eyes are shielded from the IPL flashes.

Does it hurt?

The short answer is no! Our Ice-Wave™ Cooling function helps soothe the skin after each flash, keeping your skin unirritated.

You may also select between different intensities (one to five) as well as between different modes (body, face, bikini) to tailor the light pulses to best suit a specific part. This would further prevent any kind of pain or burning sensation.

The most you would feel is a slight warm flick on the skin, that is all!

How often should I use the device?

For the best results possible we recommend using SnowSkyn™ twice per week for 12 weeks. Make sure to wait at least 72 hours between each treatment.

Results may vary from person to person depending on several factors, including genetics or hormones. If you still feel like you need more sessions after 12 weeks, it is okay to continue using SnowSkyn™ for up to two times per week! You may reduce your frequency of use once you notice your hair hasn't grown back between sessions.

Are there any side-effects?

SnowSkyn is safe for home use and has been clinically tested for all skin types. Most users experience no side effects at all. In some cases, there may be slight redness or warmth immediately after treatment — this is temporary and typically fades within a few minutes. Our built-in Ice-Wave™ Cooling Technology helps reduce any sensitivity, and the adjustable intensity levels ensure the device stays gentle on your skin.

As with any skincare device, we recommend doing a quick patch test on a small area before full use, especially if you have very sensitive skin or specific skin concerns.

When will I see results?

Most users begin to notice visible hair reduction after just 3 sessions, with more significant results appearing within 4 to 6 weeks of consistent use.

By 8 to 12 weeks, many experience dramatically smoother skin with little to no regrowth.

Results may vary depending on your hair type, color, and treatment area, but consistency is key — stick to the recommended schedule (once or twice a week) for the best outcome.

Are results permanent?

Yes — with consistent use, SnowSkyn™ can permanently reduce hair growth. Some maintenance may be needed over time, but most users enjoy long-lasting smooth, hair-free skin.

Are there limitations on who can use the IPL device?

The device is designed to remove hair by targeting the presence of hair.

You would not be able to use the device if you:

  • Have dark skin tones
  • Have light coloured hairs

Please refer to the user manual for proper directions and safety before use.

How do I find my ideal intensity level?

SnowSkyn™ features 3 treatment modes — Face, Bikini, and Body — each tailored for different areas. Within each mode, you can choose from 5 intensity levels, with Level 1 being the gentlest. We recommend starting with intensity Level 1 for every area, especially if you're new to IPL. As your skin adjusts, you can gradually increase the intensity based on your comfort level. Always choose the setting that feels right for you — there should be no pain or irritation.

Can I bring the device onboard flights?

Yes! SnowSkyn™ does not contain any lithium battery and is safe to be brought onboard flights.

However, do double-check again with your carrier to ensure that it aligns with their policies.

Shipping

How much is shipping?

All orders placed in Singapore come with free express delivery.

When will my order be shipped?

All orders are shipped out within 48 hours of placing it.

If you do not receive an Order Confirmation email or a Shipping Update email by then, simply reach out to us at hello@snowskyn.com with your order number and one of our customer care representatives will assist you.

When will I receive my order?

You should receive your order within 1-3 working days from placing your order!

Once your order is on its way, we will send you an email with all your shipping details so that you can track the progress of your shipment.

Where does SnowSkyn ship from?

We ship from our warehouse in Singapore.

Orders

How can I change my order?

If you placed your order within the last 1 hour, it is possible for you to make changes to your order.

Send us an email at hello@snowskyn.com titled: "I NEED TO CHANGE MY ORDER - [YOUR ORDER NUMBER]"

How can I cancel my order?

If you placed your order within the last 1 hour, it is possible for you to cancel your order.

Send us an email at hello@snowskyn.com titled: "I NEED TO CANCEL MY ORDER - [YOUR ORDER NUMBER]"

How can I return my order?

Every SnowSkyn purchase is protected by our 30-Day Risk-Free guarantee.

If you wish to return your SnowSkyn device, simply email us at hello@snowskyn.com and any one of our customer care representatives will guide you through the process.

For more details on our 30-Day Risk-Free guarantee, click here.

Others

How can I contact customer support?

If you have further questions, we are more than happy to help.

Simply email us at hello@snowskyn.com and any one of our customer care representatives will assist you.